Return & Refund Policy

For most convenience, we offer a 30 days money-back guarantee. The running term starts the moment you receive the product so you have as many as 30 days to check out the Lilotee. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping will be covered by Lilotee and all refunds will be issued within 5-7 business days (not including holidays or weekends) of receipt of returned products. WHO IS ELIGIBLE FOR A REFUND? To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within 30 days of purchase) in certain situations, including:
  • Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to Lilotee‘s error are not refunded.
  • Products showing excessive wear and tear. Products differ, but generally, wear and tear are considered excessive if the product is nearing the end of its practical use or just looks heavily worn.
  • Products with a missing label or label that has been defaced
How much will customers pay for return shipping?
  • 5 USD
What is the re stocking fee?
  • 5 USD
Refunds will be confirmed via email ([email protected]). HOW CAN CUSTOMERS RETURN PRODUCTS? After contacting our supports and receive our response, please do exactly the following instructions:
  • Pack all the returned items, along with a print-off of your confirmation of purchase email and the return label.
  • Go to the local post office, or another courier, to ship the package to the provided address in your return label
How Will Customers Get the Return Label?
  • Download/print
EXCHANGES (IF APPLICABLE) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] Then send your item, you should mail your product to the provided address in your return label. REFUNDS (IF APPLICABLE) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. LATE OR MISSING REFUNDS (IF APPLICABLE) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] CONTACT INFORMATION Email: [email protected] Phone: +1-213-908-1227 or +1 (213) 297 3188. Business Address: 2617-2618 S 67th st., Philadelphia, PA 19142, United States Business Address 2: 27 Old Gloucester Street London, WC1N 3AX, United Kingdom. Business Address 3: Room 2001, 20/F., Global Gateway Tower, No. 63 Wing Hong Street, Lai Chi Kok.
  • Return Policy

If you’d wish to return an item to Lilotee, please follow the instructions below within 30 days of delivery. Safely pack the items within the first packaging that came with the merchandise All Products must be returned in fitness. If the Products received is broken, please contact Customer Service.

Contact us for Returning Instructions:

Customer Support 24/7

Email: [email protected]

Phone: +1-213-908-1227 or +1 (213) 297 3188.

Business Address: 2617-2618 S 67th st., Philadelphia, PA 19142, United StatesBusiness Address 2: 27 Old Gloucester Street London, WC1N 3AX, United Kingdom.Business Address 3: Room 2001, 20/F., Global Gateway Tower, No. 63 Wing Hong Street, Lai Chi Kok.

Shipments must be pre-dispatched employing a traceable method like USPS or insured mail.

Please note:

Customers need to charge a fee to return the products to us. Shipping and handling charges and other fees aren’t reimbursed. We cannot accept cash payments on delivery. you’d wish to provide a legitimate tracking number when filling out the return form for your return to be processed successfully.
Regular products are often returned for a refund, replacement, or a credit hold, while special or custom products can only be returned for change.

Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete. If there is a refund, it is getting to be issued within 7 days. Please note that relying on the financial institution, it’ll take another 3-5 working days for the credit to be credited to your account.

Have any questions?

Lilotee Team is happy to help!

Email us at Mail: [email protected]

  • Refund Policy

We understand that there are times you’d possibly not like your Products product, which we provide a 30-day window to return your product for a refund if in unused and excellent condition. If you’d wish to return your item, there is a $5 restocking fee, but you will be responsible for paying the shipping back to us, so on urge refunded you’d wish to contact us at Mail: [email protected] returning the item for return instructions

  • Exchange

so on exchange a product please contact us at Mail: [email protected] which we’ll process the exchange a $5 restocking fee may apply

Defected

If you discover your order is flawed you’d wish to contact us at Mail: [email protected] with photos of the Products product (no need to return the item) we’ll immediately send a replacement Products

Not as described or wrong Product

If you discover your order is flawed you’d wish to contact us at Mail: [email protected] with photos of the merchandise we’ll provide a return shipping label once it’s tracking we’ll ship a replacement Product immediately

  • Change of mind

Change of Mind isn’t acceptable. No Any return Or Refund will Process
Please Note! color or texture could even vary from photo as each product is natural and handmade,

  • Cancel order

we usually ship immediately the orders

Therefore if you’d wish to cancel your order please contact us immediately will send a involve participation by the processing department but we’ll not guarantee however you will always return the order once you received

* All refunds are getting to be issued after receiving the returned product and inspected it’s getting to take up to 7 days to reflect into your bank account we actually try hard to make our customers satisfied

  • Customer Support 24/7

Email: [email protected]

Phone: +1-213-908-1227 or +1 (213) 297 3188.

Business Address: 2617-2618 S 67th st., Philadelphia, PA 19142, United StatesBusiness Address 2: 27 Old Gloucester Street London, WC1N 3AX, United Kingdom.Business Address 3: Room 2001, 20/F., Global Gateway Tower, No. 63 Wing Hong Street, Lai Chi Kok.

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