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CANCELLATION OR CHANGING MY ORDER
I Want To Modify The Information On My Order
Within 12 hours after your purchase, if you wish to change any information on your order (your address, recipient name,…), please contact us at [email protected] to be supported right away.
After this time frame, our system can no longer process your modification request.
I Want To Change My Shipping Address, But The 12 Hour Processing Time Has Passed
If our system has recorded your wrong shipping address and it can no longer be modified, you might need to track your regularly for status update. In the very likely case that the parcel has arrived at your local post office, you can request them to deliver your order to the correct address. Otherwise, we unfortunately cannot issue a refund for lost orders with incorrect or incomplete shipping address provided during the checkout process. Please make sure to double check your mailing address before placing an order.
Feel free to contact us at [email protected] to be assisted if needed.
I Want To Cancel My Order
Within 12 hours after your purchase, if you wish to cancel your order, please contact us at [email protected] to be supported right away. Your order will be cancelled free of charge. After this time frame, our system can no longer process your cancelling request, as the order has already been confirmed by the system.
If you still wish to cancel your order even after this time frame, please also send a request to our support email and specify the reason for cancellation. We can surely work things out for you.
RETURN AND EXCHANGE
I Want To Return/Exchange A Defective Product
If you find the delivered product:
– Damaged due to production quality (missing button, dirty marks…)
– Damaged due to poor packaging/handling during shipment
Please notify us at [email protected] with photo evidences of the errors mentioned above, so that we can help you resolve the problem as quickly as possible. We will take all responsibility for the faulty product, and you can choose to receive the compensation as follows:
– If you still wish to receive the item(s) in your original order: We will send the replacement to your address free of charge.
– If you no longer want the item(s)/do not wish for a replacement: We will issue a full refund to your original payment account. The process will take up to a few days depending on your payment methods, so feel free to check back with us if you still haven’t received the refund.
You can keep the defective product as an apology from Hyperfavor without having to send it back for return.
* Please note that we will only process your request within 7 days after you’ve received your item(s). Additional information may be required during the process. After this time frame, our system can no longer support your request.
– Damaged due to production quality (missing button, dirty marks…)
– Damaged due to poor packaging/handling during shipment
Please notify us at [email protected] with photo evidences of the errors mentioned above, so that we can help you resolve the problem as quickly as possible. We will take all responsibility for the faulty product, and you can choose to receive the compensation as follows:
– If you still wish to receive the item(s) in your original order: We will send the replacement to your address free of charge.
– If you no longer want the item(s)/do not wish for a replacement: We will issue a full refund to your original payment account. The process will take up to a few days depending on your payment methods, so feel free to check back with us if you still haven’t received the refund.
You can keep the defective product as an apology from Hyperfavor without having to send it back for return.
* Please note that we will only process your request within 7 days after you’ve received your item(s). Additional information may be required during the process. After this time frame, our system can no longer support your request.
I Received The Wrong Item
If the package you received is not true to what was originally ordered (wrong size, wrong design, wrong product type…), please notify us at [email protected] with photo evidences of your original order on our website, along with the mentioned package. We will take all responsibility for the wrong order, and you can choose to receive the compensation as follows:
– If you still wish to receive the item(s) in your original order: We will send the correct order to your address free of charge.
– If you no longer want the item(s): We will issue a full refund to your original payment account. The process will take up to a few days depending on your payment methods, so feel free to check back with us if you still haven’t received the refund.
You can keep the defective product as an apology from Hyperfavor without having to send it back for return.
* Please note that we will only process your request within 7 days after you’ve received your item(s). Additional information may be required during the process. After this time frame, our system can no longer support your request.
– If you still wish to receive the item(s) in your original order: We will send the correct order to your address free of charge.
– If you no longer want the item(s): We will issue a full refund to your original payment account. The process will take up to a few days depending on your payment methods, so feel free to check back with us if you still haven’t received the refund.
You can keep the defective product as an apology from Hyperfavor without having to send it back for return.
* Please note that we will only process your request within 7 days after you’ve received your item(s). Additional information may be required during the process. After this time frame, our system can no longer support your request.
LOST ORDER
My Package Is Missing Or Lost
If you suspect that your package may be missing during shipment or has been stolen, please contact us at [email protected] with your order information (email address and order ID). We will assist you as soon as possible to discuss the problem further with you. Additional information may be required during the process.
Still need further assistance? Feel free to contact us at [email protected] and we will get back to you as quickly as we can.
PRODUCT INFORMATION
11 Oz:
- Material: 100% Ceramic.
- Size: 11oz.
- Dishwasher/microwave safe.
- Products are printed in the United States.
- Product Dimensions: 3.7″ x 4.7″ x 3.2″ (h x w x d) / 10.2″ (circ.).
15 Oz:
- Material: 100% Ceramic.
- Size: 15oz.
- Dishwasher/microwave safe.
- Products are printed in the United States.
- Product Dimensions: 4.5″ x 5.2″ x 3.4″ (h x w x d) / 10.75″ (circ.).
SHIPPING AND RETURN:
Return & Warranty
100% Secure payment with SSL Encryption.
If you’re not 100% satisfied, let us know and we’ll make it right.
General Info
- Worldwide shipping available. Shipping fees and delivery time depends on the country and total weight of items in your order.
- Tip: Buying 2 products or more at the same time will save you quite a lot on shipping fees.
- When your order is completed, please follow tracking code in billing mail.
- Please Find more limited edition products by click Tag or Category.
- Production Time: 3 – 5 days
- Worldwide Shipping Time: 10 –15 days by DHL or FedEx, 15 – 20 days by Yun Express
- Tracking Number: When your order is completed, we will send you the tracking number with the confirmation email so that you can track the package online.
- Our factories are located in America, Canada, E.U, Turkey,Viet Nam and Indonesia.
- If you find the delivered product:
– Damaged due to production quality (missing button, dirty marks…)
– Damaged due to poor packaging/handling during shipment
Please notify us at [email protected] with photo evidences of the errors mentioned above, so that we can help you resolve the problem as quickly as possible.
CUSTOMER’S SUPPORT:
If you have any question during shipping time, please send via our email [email protected] or chat messenger with us. Thank you !
CUSTOMER SATISFACTION IS OUR HIGHEST PRIORITY. IF YOU ARE NOT SATISFIED, PLEASE CONTACT US TO SOLVE THE PROBLEM. WE WISH YOU HAVE A GOOD SHOPPING EXPERIENCE HERE.
Homepage: Lilotee.com
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